Shipping policy
Our goal is simple: ship fast, ship reliably, and keep you informed at every step. We work closely with trusted logistics partners worldwide to provide consistent delivery performance and timely tracking updates.
1) Processing Time Before Dispatch
Orders are usually processed within 1–2 business days before dispatch, excluding weekends and public holidays.
Processing may take longer if your shipping address is incomplete or incorrect, or if the order is flagged for additional payment security checks.
In rare cases, we may request verification of billing information to help protect you from fraud.
Important: Delivery estimates are counted after dispatch and do not include processing time.
2) Shipping Methods & Fees
Standard Shipping
Fee: $5.99
Estimated delivery: 10–15 business days after dispatch, depending on the destination and local carrier handling.
Tracking sync: Tracking information may take 24–72 hours to update after the tracking number is issued.
Expedited Shipping
Fee: $10
Estimated delivery: 8–14 business days after dispatch, depending on the destination and local carrier handling.
Tracking sync: Tracking information may take 24–72 hours to update after the tracking number is issued.
Expedited orders may receive priority processing and dispatch where available, potentially saving 1–2 days in dispatch time. Actual delivery time may still vary depending on the destination, customs clearance, and local carrier handling.
3) Europe Delivery Estimates After Dispatch
Below are our recommended delivery windows for Europe, designed to reflect real-world last-mile delivery performance and reduce “where is my parcel?” frustration.
| Destination | Estimated Delivery After Dispatch |
|---|---|
| Germany | 7–12 business days |
| France | 8–14 business days |
| Netherlands | 7–12 business days |
| Belgium | 8–14 business days |
| Austria | 8–14 business days |
| Switzerland | 8–14 business days |
| Spain | 9–15 business days |
| Italy | 9–16 business days |
| Portugal | 10–18 business days |
| Greece | 10–18 business days |
| Poland | 10–16 business days |
| Czech Republic | 10–18 business days |
| Slovakia | 11–18 business days |
| Hungary | 10–16 business days |
| Sweden | 10–18 business days |
| Finland | 11–20 business days |
| Denmark | 9–15 business days |
| Norway | 11–20 business days |
| Estonia | 12–20 business days |
| Latvia | 12–20 business days |
| Lithuania | 12–20 business days |
| Croatia | 11–18 business days |
| Slovenia | 10–18 business days |
| Serbia | 12–20 business days |
| Bulgaria | 12–20 business days |
| Romania | 12–20 business days |
| Ukraine | 15–25 business days |
| Belarus | 14–22 business days |
Notes for smoother expectations
Last-mile variation: Remote areas, islands, and rural addresses may take longer than the window above.
Winter/holiday impact: Nordic countries such as Sweden, Finland, and Norway may experience seasonal slowdowns during winter or peak holiday periods.
Customs-related delay: Some non-EU destinations, such as Switzerland, Norway, Serbia, Ukraine, and Belarus, may be affected by local customs processing.
4) Tracking Your Parcel
Once shipped, you will receive an email with your tracking number.
Tracking updates may take 24–72 hours to appear after the tracking number is issued. If tracking does not update immediately, please allow some time for the carrier to scan and sync the parcel information.
Track your parcel here:
https://www.17track.net
We recommend creating an account on our website to manage your orders and tracking updates more easily.
5) Delivery Attempts & Address Responsibility
Please ensure your shipping address is complete and correct before placing your order.
Some couriers may deliver without a signature and may leave the parcel in a location they deem safe.
We are not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
If a parcel is returned due to an incorrect address, failed delivery attempts, or no recipient being available to receive or sign for the package, a logistics fee of up to 10% of the paid product amount may be charged to cover return shipping and handling costs.
6) Taxes & Duties
Your order may be subject to customs fees, import duties, or local taxes depending on the destination country and local customs regulations.
If any customs duties, import taxes, or clearance fees are charged by local customs, they are the responsibility of the recipient unless they have already been collected at checkout.
For some destinations, including but not limited to Brazil, India, Mexico, and other countries where duties or taxes may be higher, any applicable customs duties, import taxes, or clearance fees must be paid by the buyer.
If you have any questions about taxes or duties, please contact us before placing your order.
7) Delivery Guarantee Optional
If you purchased a Delivery Guarantee, please refer to Care Shipping Protection for more details.
This service is provided by a third party. After purchase, you will receive a notification email with claim instructions and coverage details.
You may also file a claim here:
https://carebox.global/user/login