Politique de remboursement

Refund Policy

Return eligibility depends on your shipping destination.
For most regions, you may request a return within 30 days after receiving your item. Returns requested after 30 days will not be accepted.
For South Korea, you may request an unconditional return within 7 days after receiving your item. After 7 days, returns for non-quality-related reasons will not be accepted. For quality-related issues, replacement support is available according to the applicable warranty terms.
For Germany, you have a 14-day right of withdrawal. This applies to returns requested within 1–14 days after receipt for reasons not caused by the seller.
For Taiwan, you may request a return without reason within 7 days after receiving your item. After 7 days, for returns not caused by product-related reasons, the customer is responsible for the return shipping cost and applicable processing fee.

*Price adjustment: For orders placed without discount codes, we can only refund the price difference within 24 hours of purchase due to promotional changes.

*Order cancellation handling: Orders can be canceled within 24 hours after purchase as long as the parcel has not been shipped. If you request to cancel your order more than 12 hours after payment and before shipment, a $15 shipment handling fee will be charged to cover warehouse manual handling. Orders cannot be canceled once the parcel has been shipped out.

Please review the product information, including compatibility requirements, and the estimated shipping timeline before placing your order. Return eligibility, return shipping responsibility, refund processing, and replacement support depend on your shipping destination, product condition, and the reason for the request.

1) Seller / product-related reasons: If the item is defective, damaged, or you receive the wrong item due to our error, please contact us immediately. Once confirmed, we will arrange an appropriate solution, including replacement or refund, according to the applicable regional policy and warranty terms.

For most regions, we will cover or compensate reasonable standard return shipping costs for confirmed seller- or product-related issues. The shipping compensation amount may vary depending on the order value and the valid shipping receipt provided, and will usually not exceed 15% of the order amount.

For South Korea, quality-related replacement requests within the applicable period will be handled according to the regional warranty policy.

2) Customer-related reasons: If you initiate a return for reasons unrelated to the seller or product defects, such as change of mind, ordering the wrong model, providing an incorrect address, or compatibility not caused by a product defect, you will be responsible for the return shipping costs. A 20% restocking / processing fee will be deducted from your refund for customer-related returns.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and provide the appropriate solution.

 

Return Process

  • To start a return or replacement request, you can contact us at support@ottocast.com. If your request is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting approval will not be accepted.
  • To be eligible for a return, your item must be in the same condition that you received it, unused when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Fees for customer-related returns: Returns initiated for reasons unrelated to the seller or product defects will incur a 20% restocking / processing fee, which will be deducted from your refund.
  • Return shipping: For customer-related returns, you are responsible for paying your own return shipping costs. For confirmed product defects, damage, or errors on our part, we will cover or compensate reasonable standard return shipping costs unless otherwise stated in the applicable regional return policy.
  • Refund or exchange: After receiving and inspecting your return or replacement request, we will process the approved solution within 3–5 working days. Depending on the situation and applicable policy, we may provide a replacement, exchange, repair solution, or refund.
  • View return address
    Return address
    398 Satellite Blvd NW, Suwanee, GA, 30024, United States.
    Tel: +1 6788625015
    Addressee: Pinnew-new4-FJLZY-Return

 

Refund or Exchange

We will notify you once we’ve received and inspected your return or replacement request. If approved, refunds will be automatically issued to your original payment method within 3 days. Please remember it can take additional time for your bank or payment provider to process the refund.

Note: Replacement support is available during the applicable warranty period. If you need a replacement due to a product-related issue, please contact us at support@ottocast.com with your order information and product details.

 

Please follow these details for a smooth return of item:


1. We recommend shipping the return via DHL for faster and more reliable international delivery.
2. The description of the goods is expected to be "Video Interface".
3. Please declare the value accurately based on your order invoice and local carrier/customs requirements.
4. Please do not add unrelated brand names or misleading markings on the outer package.