Shipping policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

 

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 1-2working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

 Estimated Delivery Time Shipping Cost Courier
10-15 working days Free Shipping Post Express
3-7 working days Premium Shipping $40 FedEx/DHL

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Delivery area: United States of America, Mexico, Canada, Guatemala, Haiti, Cuba, Dominican Republic, Honduras, Nicaragua, El Salvador, Costa Rica, Panama, Puerto Rico, Jamaica, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Peru, Suriname, Uruguay, Germany, United Kingdom, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Czech Republic (Czechia), Greece, Portugal, Sweden, Hungary, Belarus, Austria, Serbia, Switzerland, Bulgaria, Denmark, Finland, Slovakia, Norway, Ireland, Croatia, Moldova, Bosnia and Herzegovina, Albania, Lithuania, North Macedonia, Slovenia, Latvia, Estonia, Montenegro, Luxembourg, Malta, Iceland, Andorra, Monaco, Liechtenstein, San Marino, Holy See, India, Indonesia, Pakistan, Bangladesh, Japan, Philippines, Vietnam, Turkey, Iran, Thailand, Myanmar, South Korea, Iraq, Afghanistan, Saudi Arabia, Uzbekistan, Malaysia, Yemen, Nepal, North Korea, Sri Lanka, Kazakhstan, Syria, Cambodia, Jordan, Azerbaijan, United Arab Emirates, Tajikistan, Israel, Laos, Lebanon, Kyrgyzstan, Turkmenistan, Singapore, Oman, State of Palestine, Kuwait, Georgia, Mongolia, Armenia, Qatar, Bahrain, Timor-Leste, Cyprus, Bhutan, Maldives, Brunei, Australia, New Zealand, Fiji

Non-delivery area: Nigeria, Ethiopia, Egypt, DR Congo, Tanzania, South Africa, Kenya, Uganda, Algeria, Sudan, Morocco, Angola, Mozambique, Ghana, Madagascar, Cameroon, Cte d'Ivoire, Niger, Burkina Faso, Mali, Malawi, Zambia, Senegal, Chad, Somalia, Zimbabwe, Guinea, Rwanda, Benin, Burundi, Tunisia, South Sudan, Togo, Sierra Leone, Libya, Congo, Liberia, Central African Republic, Mauritania, Eritrea, Namibia, Gambia, Botswana, Gabon, Lesotho, Guinea-Bissau, Equatorial Guinea, Mauritius, Eswatini, Djibouti, Comoros, Cabo Verde, Sao Tome & Principe, Seychelles

Note: Since the logistics is undertaken by FedEx/DHL, the update of the logistics information will be delayed for 3-4 days. Please wait patiently. If the tracking number comes out, we will send it to you by email as soon as possible. 

    Tracking

    • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
    • Tracking information may take 48 to 72 hours to update.
    • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

     

    Delivery Time Exceeded

    If your order is delayed, please contact us via email support@ottoscreen.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

    Order Cancellations

    • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
    • Orders can't be canceled once the parcel is shipped out.

     

    Track your parcel:

    • We recommend that you register an account on our website to keep track of your order.
    • Parcel Tracking Site: https://www.17track.net/en(It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
    • Friendly Reminder:
    • If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
    • We are not responsible for the incorrect address entered by you as the customer.
    • A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 10% of the total charge per item.

     

    About Tax

    In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

    Email: support@ottoscreen.com

     

    Taxes and Duties:

    • Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country. Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.
    • Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.
    • If you have any questions, please CONTACT US.