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Refund & Return Policy

OTTOCAST provides a clear and straightforward process for order cancellations, returns, refunds, and warranty claims. Our manufacturer's limited warranty does not affect any statutory rights or consumer protections that may apply under the laws of your jurisdiction.

Compatibility Notice: Vehicle compatibility is the customer's responsibility. We strongly recommend confirming that your vehicle meets the product compatibility requirements before placing an order. Returns resulting from vehicle incompatibility are treated as customer-initiated, non-quality-related returns.

 

Order Cancellation

Orders may be canceled before shipment. Cancellation fees depend on the status of your order:

To cancel an order, please contact our support team as soon as possible at support@ottocast.com and provide your order number.

Once an order has shipped, it can no longer be canceled. You may still request a return after delivery under our 30-Day Money-Back Guarantee, subject to the return conditions, shipping responsibilities, and applicable restocking fees described below.

 

30-Day Money-Back Guarantee

This return and warranty policy applies only to purchases made directly through online stores operated by OTTOCAST. Purchases made through third-party retailers, distributors, marketplaces, or other sellers are subject to the return and warranty policies of the original seller.

Policy terms may vary depending on the country or region of purchase due to applicable legal requirements and other local considerations.

Products that have not been damaged by the customer may be eligible for return and refund within 30 days after delivery, subject to the conditions below.

Business or bulk orders containing 5 or more units of the same product may not be eligible for refund.

Refund processing begins after the returned item has arrived at our designated warehouse and has been inspected.

To qualify for a return:

• The return must include all original accessories, cables, documentation, and included components.
• The product must be returned with its original packaging.
• For non-quality-related returns, the buyer is responsible for return shipping costs.
• For confirmed quality-related returns, OTTOCAST will provide a prepaid return label when available. In regions where a prepaid label cannot be provided, eligible return shipping reimbursement may be available up to 15% of the order amount.
• Non-quality-related returns may be subject to the applicable restocking fee described below.
• Returns that do not meet the applicable return requirements may be refused.

A refund request under the 30-Day Money-Back Guarantee must be submitted within 30 days after delivery. Once a valid request has been submitted, the request will remain eligible for processing for the longer of:

• the remaining period of the original 30-day return window; or
• 15 days from the date the request was submitted.

After the applicable return period has expired, non-quality-related refund requests can no longer be processed. Quality-related issues may still be covered under the applicable Limited Warranty described below.

For products not purchased directly through an OTTOCAST-operated online store, please contact the original retailer or seller for return and refund assistance.

 

Return Shipping

The buyer is responsible for return shipping costs in the following circumstances:

• Returning a product for any reason other than a confirmed product defect, including change of mind, no longer needing the product, ordering the wrong item, or vehicle incompatibility.
• Submitting a warranty claim after taking the product outside the original country or region of purchase.
• Accidental or incorrect orders placed by the buyer.
• Returning personal items or other products that were mistakenly sent to OTTOCAST.
• Returning a product claimed to be defective when OTTOCAST quality inspection determines that the product is functioning normally.
• Costs associated with unauthorized returns made outside the approved return or warranty process.

When an item is returned using a prepaid shipping label provided by OTTOCAST for a confirmed quality-related issue, OTTOCAST is responsible for loss or damage occurring during return transportation.

For non-quality-related returns arranged and paid for by the customer, the customer is responsible for any loss or damage that occurs during return transportation. OTTOCAST cannot issue a refund for a non-quality-related return that is lost or damaged in transit.

 

Customer-Initiated Return Fees

For returns initiated for non-quality-related reasons, including:

• Change of mind
• No longer needing the product
• Ordering the wrong product
• Vehicle incompatibility when compatibility was not confirmed before purchase

the following refund deductions may apply:

Applicable restocking fees and non-refundable shipping charges will be deducted from the refund amount. Unless the return is caused by a confirmed product defect or an error by OTTOCAST, the original shipping cost is non-refundable.

Please note that return shipping costs for non-quality-related returns are the responsibility of the buyer and are separate from any applicable refund deductions listed above.

 

How to Start a Return

To request a return, please contact our support team at support@ottocast.com.

Please provide:

• Your order number
• The email address used to place the order
• The reason for the return
• Any relevant photos or videos, if the request involves a product issue

Once your return request has been reviewed and approved, our support team will provide the applicable return instructions.

Items returned without prior return authorization will not be accepted. Please do not send a product back before receiving return instructions from our support team.

 

Limited Warranty

Products purchased directly through this OTTOCAST official store include a limited warranty beginning from the original purchase date, unless otherwise stated.

The warranty begins on the original purchase date and is non-transferable.

 

Quality-Related Warranty Claims

Quality-related defects affecting products sold directly through this OTTOCAST official online store are covered by the applicable Limited Warranty beginning from the original purchase date.

The OTTOCAST Limited Warranty is valid only in the country or region of original purchase and may not apply to products taken or shipped outside that country or region.

For an approved quality-related warranty claim, OTTOCAST may, at its discretion, provide one or more of the following solutions:

• Provide replacement parts
• Repair the product
• Replace the product with a refurbished unit, when available
• Provide a new replacement unit

Replacement products or parts remain covered only for the remaining warranty period of the original defective product. A full refund terminates the warranty coverage for the refunded product.

 

Proof of Purchase Required

Reasonable proof of purchase is required for all warranty claims. OTTOCAST reserves the right to conduct a reasonable investigation to determine the cause of the reported defect.

As part of the warranty process:

• The buyer must provide sufficient proof of purchase.
• OTTOCAST may record the troubleshooting steps performed by the buyer.
• The serial number of the affected product and/or visible evidence of the defect, such as photos or videos, may be required.
• The product may need to be returned for quality inspection.

Acceptable proof of purchase may include:

• An order number from this OTTOCAST official store
• A sales invoice
• An order-detail receipt

Please note that more than one form of proof may be required to process a warranty claim.

Warranty claim validity: After a warranty claim is submitted, the claim will remain eligible for processing for the longer of:

• the remaining period of the original product warranty; or
• 30 days from the date the claim was submitted.

Claims submitted or completed outside the applicable warranty claim period may no longer be accepted.

 

What Is Not Covered by the Limited Warranty

The Limited Warranty does not cover:

• Products without sufficient proof of purchase
• Products purchased from distributors, retailers, marketplaces, or other third-party sellers
• Products lost or stolen after delivery
• Products outside the applicable warranty period
• Non-quality-related issues reported more than 30 days after delivery
• Free gifts and samples
• Damage caused by repairs performed by unauthorized third parties
• Damage caused by external sources
• Damage caused by product misuse, including but not limited to drops, extreme temperatures, water exposure, improper installation, or improper operation
• Products purchased from unauthorized sellers or unlawful sources
• Normal wear and tear that does not affect product functionality, including scratches, fading, or cosmetic damage resulting from normal use
• Damage caused by unauthorized modifications or repairs
• Issues caused by third-party accessories or incompatible vehicle systems
• Damage caused by natural disasters, including floods, lightning, or similar events

 

Price Match Guarantee

If the price of the same product purchased directly from ottocast.com decreases within 30 days of your purchase date, you may contact us to request a refund of the price difference.

Each order is eligible for a maximum of one price adjustment. The Price Match Guarantee applies only to the same product purchased directly from ottocast.com.

 

Limitation of Liability

OTTOCAST is not responsible for:

• Loss of data resulting from the use of an OTTOCAST product
• Personal items mistakenly returned or shipped to OTTOCAST
• Indirect, incidental, or consequential damages resulting from the use of, or inability to use, an OTTOCAST product

 

Contact Us

For return, refund, order cancellation, or warranty assistance, please contact:

Email: support@ottocast.com
Phone: (+1) 917-671-0888
Business Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time
Website: www.ottocast.com